Shipping policy

At Clarity & Co Sydney, we are pleased to offer complimentary insured shipping on all orders within Australia and worldwide. Every piece is carefully prepared, packaged and dispatched with the utmost care to ensure it arrives safely and beautifully presented.

Order Processing

Orders are processed Monday to Friday, excluding Australian public holidays. Ready-to-ship pieces are typically dispatched within 1–3 business days following payment confirmation.

Bespoke and made-to-order pieces require additional production time. Estimated lead times will be communicated at the time of purchase and may vary depending on the complexity of the design.

Complimentary Worldwide Shipping

Clarity & Co Sydney proudly offers free insured shipping on all orders, both within Australia and internationally. All parcels are shipped via trusted courier services and include tracking, with signature on delivery where available.

Estimated Delivery Timeframes

Estimated delivery times after dispatch are:

Australia: 1–5 business days
International: 5–14 business days

Please note these timeframes are estimates only and may vary depending on your location, customs processing and courier operations.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes or other government charges imposed by the destination country. These charges are the responsibility of the purchaser. Clarity & Co Sydney has no control over these fees and cannot estimate their cost.

Shipping Address

Customers are responsible for ensuring all shipping information is accurate before completing their purchase. Clarity & Co Sydney is not responsible for delays, additional shipping costs or failed deliveries resulting from incorrect or incomplete shipping information provided at checkout.

Delivery

Once an order has been dispatched, ownership and responsibility for the parcel transfers in accordance with applicable Australian law and the courier’s delivery terms. If your parcel is marked as delivered but cannot be located, we recommend contacting the courier immediately and notifying us so we can assist where possible.

Delays

While we strive to dispatch and deliver all orders promptly, unforeseen circumstances may occasionally result in delays, including but not limited to: